Terms of Service

1. Who we are

Velox ("Velox", "we", "us") provides AI-assisted forex execution software distributed from velox-trade.com. You can reach us at support@velox-trade.com. By creating an account, purchasing a subscription, or using the software, you agree to these Terms.

2. What Velox is, and what it is not

Velox is a software tool that analyses market data and executes trades on your MetaTrader 5 account under risk rules enforced in code. It is not investment, financial, legal or tax advice; not a brokerage, asset manager or fund; and it never takes custody of your money. All trading decisions execute on your account, under your configuration and responsibility.

3. Eligibility

You must be at least 18 years old, legally capable of entering a contract, and permitted to use automated trading software under the laws of your jurisdiction and the terms of your broker or prop firm. You are responsible for confirming that permission.

4. Licence

• Your subscription grants a personal, non-exclusive, non-transferable licence to run Velox on the number of machines your plan allows. Licences are enforced by hardware binding.
• Keep your licence key confidential. You may not share, resell, sublicense, or publish it.
• You may not copy, modify, decompile, reverse-engineer or redistribute the software, or use it to build a competing product.
• We may suspend or revoke licences that violate these Terms; see Section 11.

5. Subscriptions and billing

• Payments are processed by Stripe; we never see or store your card details.
• Plans renew automatically each month until cancelled. You can cancel at any time and keep access until the end of the paid period.
• We may change prices with at least 14 days' notice by email; changes apply from your next renewal, never retroactively.
• You are responsible for any taxes applicable in your jurisdiction.

6. Refunds

Your first purchase is covered by a 7-day money-back guarantee, described in the Refund Policy, which forms part of these Terms.

7. Trading risk

Trading foreign exchange on margin carries a high level of risk. You can lose money, including all of it. Simulated or historical performance is not indicative of future results. Velox's risk limits reduce exposure; they cannot eliminate it. You accept full responsibility for all trading outcomes, broker relationships and prop-firm compliance.

8. Acceptable use

You agree not to abuse, probe or attack our infrastructure; not to circumvent licensing or hardware binding; not to use the software for unlawful activity; and not to misrepresent Velox's outputs as guaranteed returns when presenting to any third party.

9. Intellectual property

All software, branding, documentation and website content remain the exclusive property of Velox. No rights are granted except the licence in Section 4.

10. Third-party services

Velox depends on services we do not control, including MetaTrader 5, your broker, AI model providers, and payment infrastructure. We are not responsible for their availability, pricing or conduct, and outages of those services are not failures of Velox.

11. Termination

We may suspend or terminate access for material breach of these Terms (including licence sharing and payment reversal abuse). You may stop using Velox at any time; Sections 7, 9, 12–14 survive termination.

12. Disclaimer of warranties

Velox is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or that the software will be uninterrupted or error-free.

13. Limitation of liability

To the maximum extent permitted by law: we are not liable for trading losses, lost profits, lost data, or indirect, incidental, special or consequential damages; and our total aggregate liability for any claim is limited to the subscription fees you paid to us in the 12 months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law.

14. Indemnity

You will indemnify us against claims arising from your breach of these Terms, your trading activity, or your violation of any law or third-party terms (including your broker's or prop firm's).

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced by email or on the website at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

16. Governing law

These Terms are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates. Disputes are subject to the exclusive jurisdiction of the courts of Dubai, without prejudice to any non-waivable consumer rights in your country of residence.

17. Contact

Questions about these Terms: support@velox-trade.com.